Shipping & Returns
Apparel & Bicycle Product Flat Rate Shipping
We offer free standard shipping on orders of $99 and above. We offer standard flat rate shipping for $10 on orders below $99. Please note we do not ship outside of the USA. Please visit our Canadian, European or Australian FOX Shop for international shipment. Typically you will receive a tracking number within 2 business days following your order.
Motorcycle Product Flat Rate Shipping
We offer free standard shipping on orders of $99 and above. Please note we do not ship outside of the USA. Typically you will receive a tracking number within 2 business days following your order.
Exchanges
Due to the high demand of our products, the fastest way to ensure you can exchange an online order for the product you would like is to please go ahead and purchase that new product immediately from the website. Following that please fill out the returns form and following instructions from our Customer Service team, send the product back for a refund. Please note we do not refund shipping charges and all products must be returned with original packaging in unused condition.
Returns
Within 30 days of purchase online FOX will accept returns of all returned with original packaging in unused condition. To initiate the return please fill out the returns form below and await contact by email from our Customer Service Team. Please note shipping charges will not be refunded. Return shipping labels are not included.
Please pack and seal your return securely using a tracked and insured carrier service and send to:
| Bicycle + Apparel | Motorcycle |
| FOX Factory 38 Isidor Ct Suite 120, Sparks, NV 89441 |
FOX Factory |
Please write your RA number provided by our service team on the outside of the box for quicker refunds.
How it Works - Honoring Our Heroes
At FOX, we deeply appreciate the dedication and service of our military personnel and first responders. As a token of our gratitude, we’re proud to offer an exclusive discount to active duty, veterans, military family members, and first responders, including law enforcement, firefighters, and EMTs.
How to Redeem Your Discount:
Shop as you normally would and add your favorite items to your cart.
Look for the ID.ME button (above or at checkout).
Follow the simple steps to verify your military or first responder status through ID.ME.
Once verified, your discount will be automatically applied at checkout.
Important Details:
Discount applies to regular-priced items only.
Exclusions apply, including New Release items and Low Stock items.
Cannot be combined with other offers or promotions.
Discount applied at checkout.
Terms and conditions apply.
This offer may be withdrawn at any time.
Thank you for your service. We’re honored to support you. Start shopping now and take advantage of this exclusive offer!
